What is a good vet? Why Dr. Rocha is among the most competent ones?
Dr Rocha has many degrees and titles in his office. He has carefully placed them on the wall (or someone did this for him, not sure) but what you need when your pet has cancer is ,first of all, someone that ""feels"" someone that is ""present"".
These qualities are not known by Dr Rocha. You might confuse compassion or care with the fact that Dr. Rocha seems to have answers for everything (something that in cancer is very unrealistic) and also because he is very calmed, which is more like cold and restrained. Sometimes cancer responds to treatments and it is not precisely because the doctor is good. Oncology is one specialty that shouldn't take the pain nor the glory of the outcome. Thus, an oncologist should be very humanistic, very present, very real.
Before you became an oncologist... how did you think this profession would affect your emotions Dr. Rocha? Do you think that the more experience you have, the more control, clinical wisdom,the better you are?
The only consolation you get if your pet has cancer is that someone goes with you through the experience. For those dogs that don't make it, once surgery is over, Dr. Rocha will never call you to find out what happened to your dog, specially if you decide not to go on with chemo or radiation. He is all for treatment not for palliative care.
Also, Dr. Rocha has a dual role: administrative and clinical, so he is the director and he is a doctor who see patients. It is hard to reconcile the humanistic mind of the vet with the colder, analytical mind that all administration duties involve. But Dr. Rocha does it all. And how?Not compromising.
Usually, people who are not thorough, blame grief if you are unhappy with a doctor. I say that because you have grief you are very keen to recognize who is good and who is not for the more vulnerable you are, you will recognize who has real talent to treat people who is suffering. Dr. Rocha lacks this talent.
Whatever is the doctor's talent that has been attributed to him, must be because he seems smart, serene, confident, qualities that do little in the long run. In the long run you need: presence, authenticity,warmness and commitment. He is also very crafty (really good actually at talking without saying anything ) about the answers he gives (like all of those who have an administrative hierarchy)
I did have very good experiences with other doctors there. Because of these doctors and nurses, I give NYC spec. 4 stars.
Dr. David Bessler (compassionated, honest, real)
Dr Elizabeth Wolf ( good listener, respectful, compassionated, with a purity in her practice that is hard to find)
Nurse Laura (don't remember her lastname) A nurse that listens, insigthful not only about the pets' medical condition but also about their mood, she is also very patient.
Dr. Cetina( She is famous for speaking too fast, however, she is such a good listener that speaking fast doesn't affect the communication at all. She is very thorough and vey honest. She didn't give us false hopes and even asked us if we wanted to euthanize our dog that night, (which we didn't do) but she also talked about her own grief experience with her dog and empathized with us, earning my respect in no time.
Unlike Dr. Rocha, who said to me when he told me the diagnosis and I started crying: But he is old, he is ten years old! And I said: How long would you want your dogs to live? And he answered: ""One thing is what I would like and another is the reality. I would like my parents to live 115 years"" Precisely because Dr Rocha and I (like other human beings) share irrational wishes, he should empathize with me and with others and forget about the ""reality"" that he was talking about before.
Other people saw the puppy face in my dog and disregarded his age. They loved him.But Dr. Rocha only saw cancer and treatment. Who I do complaint to? Dr. Rocha is the medical director.