My 14-year old cat, Cleo, became suddenly and seriously ill. My vet felt that the only place capable of properly caring for her was NYC Veterinary Specialists. Within 60 seconds after I came through the door with her, I had been greated, asked what was wrong, she had been whisked away to triage and I had been seated in a clean quiet room with Kleenex to wait for an assessment of what was wrong. While I was waiting, someone from the reception desk came to check on me and to tell me that they were receiving my cat's medical records from my vet. Each person who came in contact with me and with Cleo couldn't have been more caring or concerned or more kind. The last thing I wanted to do was to leave her there overnight, but I was assured that the night doctor would call me and call her doctor, Dr. Peterson, if she took a turn for the worse overnight so that both he and I could be there with her. While I was in the cab, coming home, I received a call from the night doctor assuring me that she would pay special attention to Cleo and certainly call both me and Dr. Peterson, if necessary. Cleo made it through the night, but she was so desperately sick (sepsis and other things) that I decided to euthanize her. I stayed with her through it and Dr. Peterson again, couldn't have been any kinder, gentler or sympathetic. I have had cats all my life and faced medical emergencies, but I've never been in a facility like this with staff like this. These are superb, talented, caring lovely people....everyone from the reception area to the technicians to the doctors. Four days after Cleo died, they sent me a little plaque made of plaster of Paris in a little drawstring bag that had her pawprints in it. Seriously.
Pros: the finest care
Cons: expensive, but not important when it comes to your animals
more