I procrastinated for over 3 months before I signed a contract because I have hear too many horror stories of bad experience with contractors. My best friend has been involved in protracted legal battles in court with contractors due to water leaks from remodeling her kitchen. Besides, I didn't know anything about remodeling and I was so naturally very nervous about the possibility of the process going wrong.
All my worries turned out to be unnecessary.
First, Richard, with whom I signed the contract, has been extremely helpful. Since I didn't know much about remodeling, he was very patient in explaining what would be involved. Moreover, he offered to help me select the plumbing fixtures. This was extremely important to someone like myself. I would be completely lost as to what to purchase and which brand is a quality brand. Richard went with me to two different stores in one afternoon and helped me pick out all the plumbing fixtures, while also helping me with negotiating a good price with the vendors. He didn't have to do this at all (this was not part of the contract). I really appreciate his generosity in sharing his knowledge with me.
Second, the contract with Blue Diamond included 2 hours with an interior designer, which turned out to be indispensable for my remodel. Other contractors did not offer this help at all. The feature of the contract makes the whole process easier.
Third, the project manager, Rex, is an absolutely delightful person to work with, extremely professional, very responsive, always punctual, very knowledgeable about all aspects of remodeling, and always on top of things. He always responded right away if I sent him an inquiry. His is also very respectful of the fact that I may not be able to talk during work days, so he always sent a text message first to see if I could give him a call instead of just calling me. I really appreciate his patience and responsiveness throughout the whole remodeling process.
I am recommending this company to all my friends.