I came to Blue Flame after a bad experience with a competitor who I had schedule an appointment with and taken time off to be home for, when they canceled with no advanced notice and acted like it wasn't a big deal and I should reschedule. It is a big deal. So I got on the phone with Blue Flame and spoke to Kim who was very empathetic and it was clear they don't pull that kind of crap on their customers. She turned my annoyance with the other company into a laugh and managed my appointment very professionally. I was thrilled when my technician Theresa arrived to service my furnace. It's great to see women in such a role and she was the other technician in years of getting this service who invited me to watch her work on the furnace so I could see what was being done. She explained every thing she was doing and it was clear she takes great pride in her work, but also the company she works for as she had nothing but praise for her colleagues, that's unfortunately a rare thing these days as many companies do not do right by their people. Usually most companies want to squeeze as much work out of people and make the fast buck, but it sounds like Blue Flame treats their staff like human beings, which is smart because happy employees perform better than unhappy ones....maybe that's why customer service levels are so low at most companies these days. Other companies should follow the example Blue Flame is setting.