Great food, interesting decor. So there are good points, but it was completely ruined by bad service. I had eaten there 3 times in 2 years as it was close to a hotel I often stay at, but on the last time I almost blew my top. We were sitting in the freezing air conditioning for 2 hours, and the staff basically ignored us when asked to either move or turn it down. \r
When it is time to go, we paid in cash, and left 15% tip. Although this is not the 18% 'recommended' on the check I thought it was fair for ok service and some really good food. But the AC problem was not enough to get the full amount. \r
My family leaves, and I head for the bathroom. Upon leaving, in front of the kitchen staff, wait staff and back few tables, they lay into me about the tip. Was there a problem!??? Why so little!???, etc... They were saying I only left a few dollars-which was well less than 10%. I was sort of confused on my math for a moment, but was confident I had left a fair tip. More on this in a minute.\r
I think they were surprised when I went on the offensive and told them if customers are cold they should move them or turn down the AC or bring a darn blanket...I also told them that obviously the service was not that great if they had to ask, and that confronting someone like this proved that they did not really understand customer service.\r
I left, somewhat confused but very mad. When hitting the street I told everyone what happened and we all realized that somehow the waitstaff had miscounted or stolen something from one another. We had paid in all 20's, and to make a long story short, their math didn't add up to the tip they confronted me about (I am a CPA by the way so trust me on that). I called back immediately and the manager that had confronted me was basically 'sorry about that, we see now' indicating that they now realized also what had happened.\r
Basically they got all over me on a 15% tip after all. Do yourself a favor, find somewhere else.
Pros: Good food, interesting place
Cons: Service is horrible