Awful people in a nice cage. Went for what they carry, but walked out empty-handed. Had to light a fire to get anyone to wait on me, and when I finally did, she was abrupt and dismissive of my questions about basic bedding qualities. Once I said that I was doing research and probably wouldn't be buying today, she scooted away, not to be seen again. I am preparing to make a big investment in good bedding, but they won't win my $ when I finish my research. Smacked of commission-based sales, not unlike going to a Ford dealership. Ugh. And too bad, because they have some very nice stuff.
Cons: slow, rude service, arrogance, missing the ball