The above comment was from a disgruntled client who cancelled so many times we asked him to pre-pay for his appt. He did pre-pay and then cancelled an hour before his appt so per our cancellation policy we charged him. We have very glowing reviews and wonderful therapists here.. We only specialize in Massage Therapy and have been in business for almost 4 years and continue to grow. Please check out our other wonderful reviews on other sites. Thank you.