If I could give this place a negative rating I would. They are the absolute worst!!! It started when they never called me back after leaving a message with their answering service. Then Jim screwed up my mom's name and blamed ME for giving him the wrong information, in our initial visit. In that same initial visit, where I'm supposed to making preliminary decisions about my mom's memorial service, he spends an hour lecturing me about different things - less than 48 hours after my mom's very sudden passing. Needless to say, I didn't need that. Then they screwed up my mom's date of birth, not to mention a slew of other things. After that, they charged me $3400 for an hour service in a filthy, dirty ""viewing"" room. It was horrible. I can't tell you how many people said how awful the service was and that I was overcharged, to which I wholeheartedly agree.
My mom's employer offered to pay for the service but pulled out, apparently. Did they bother to notify me? Absolutely not. They sent it to collections without ever trying to obtain payment from me. A payment I would, and will, gladly make. When I called to rectify the situation, I spoke the the evilest women, aka, their receptionist. During that 15+ minute phone call, she laughed at me, called me a liar, psycho and many other names. She told me I was crazy, refused to take any information from me and kept saying ""blah blah blah"". When I told her I was coming down to speak with Eric, the manager, and pay the bill, she threatened me and said she called the cops. I was floored! I couldn't believe this woman. She refused to take my number or to tell Eric to call me back. After I called Diginity Memorial (which is another nightmare to deal with) and left a million message with Blake-Doyle's answering service, Eric finally called me back. He told me he was sorry and not to pay the bill because he was going to resubmit it to my mom's employer and pull it out of collections. He felt it was unnecessarily placed there and felt it warranted removal. I told him that if, for whatever reason, the company didn't pay for it please let me know and I would gladly take care of it. He said ""I absolutely will."" A few months go by and I don't hear anything from them. I thought it was paid or still pending. Well, last Thursday night I received a notice in the mail from the same collection agency stating I was now ""severely delinquent"". I almost exploded, I was so mad. It appears that he never pulled it from collections, like he promised. Now I have this ""black marl"" on my near perfect credit. All because these people lied and didn't do what they promised. Anyway, I immediately called Eric on his cell phone and asked him to call me. In that message, I told him what he needed to do. He has yet to call me, a week later. I have called Diginity Memorial 7 or 8 times, now, and have yet to receive a call back. I was told to call billing. They didn't know anything. They kept transferring me or putting me on hold. After 45 minutes on the phone with them, I was no further along then when I started. Each person told me they couldn't help me or told me to deal directly with the funeral home. Yeah, the one that never calls me back and threatens to arrest me. Such wonderful customer service, ya think?
At this point, I'm so fed up with both these companies. I cannot tell you how much I regret using their overpriced, sub-par services. They are rude, uncaring and extremely unprofessional.
Please, save yourself aggrevation. Go elsewhere!!!!! There are enough other funeral homes, DO NOT DEAL WITH THIS COMPANY!!! THEY ARE A NIGHTMARE THAT DOESN'T GO AWAY....EVER!!