I had been visitIng Blades for several months, always to see a specific stylist. The series of bad experiences wound up with my hair being called ethnic hair, for your info I am a Caucasian female with thick, not ethnic hair. Then, I asked the stylist to blow dry my hair only for purpose of styling rather than using a flatiron, she informed me that would not be possible (I prefer this look for I feel that my hair appears flat and lifeless when s flatiron is used). She used a black dye when I repeatedly asked for a brown hue, now, and with the help of my new stylist finally am able to color my hair to what I desire over a year later. The last piece that finally made me leave Blades was that I arrived for my appointment fifteen minutes early, to which the front desk informed the stylist. She had no client in the chair or undergoing a dye job, rather she was finishing up curling her own hair in her chair, and wound up coming to get me for my appointment fifteen minutes late. Enough is enough, the quality of her work was poor, but how she handled me was inappropriate. In a much happier environment now, but I hope this saves someone the frustration.