Ok, so Black Magic has made up for their shortcomings that I last wrote about. Last week, they called and offered to come and clean our chimney for free because of all the scheduling problems we had with them. And today they actually came and did the job! And they did it well, and didn't leave a mess, and they were nice to boot - just like I remember them when they first came here three years ago. They said they will even come back over the next week or two to install a cap on our chimney so crap stops falling down in there, and they're not even charging us for that. It was very generous of them to do these things for us, and to me, it is nice to know that a business actually cares about its customers and wants to atone for mistakes made. I will be calling them again the next time we need service because I do feel that they once again deserve my business.