The staff were very friendly and considerate. They explained what was going to happen and were very friendly and empathetic to our cause.
My children and I have moved here from elsewhere and one of our pets needed to be put down. Being that we haven't set up health for our pets it was a pretty stressful, emotional and financially difficult situation to go through in such a short time.
I had gotten recommendations from coworkers and by what research was available online and I will say it came down to two factors for me when I had to decide where to take my children to put down their first pet.
One was money of course - we all don't have the nest egg we would like and the bills to keep a roof over our heads come first. But the 2nd and most decisive factor was how they were verbally on the phone and their over all personality towards my questions.
I was most impressed with Black Hills Animal Hospital PA.
When it finely came to the day and time for us to take my son's pet Lois in to ease her out of her pain I was so worried about how will this go?, how will the kids take this?, and so forth that as a mother I put aside how this would affect me as well.
They were very friendly and treated our Lois with love. The vet was very friendly to my children and she explained what the procedure was and how it worked and reassured us many times that she wouldn't feel anything.
When all was said and done they gave us the curtesy of going out a back side door and not through the lobby since we were all pretty torn up afterwards.
I appreciate everything they had done to help ease this pain for us the best they could with the situation we were in.
To show how much they cared and sympathized with our family they had even sent a card that was signed by all the staff in the mail addressed to my son.
Being that they have never met us before and had never had the opertunity to work with Lois it was a very heartfelt gesture that we appreciated a lot. My son who was devistated at Lois's lose was so touched he has kept the card.
Anyone out there that has a child on the spectrum knows that even though they may not show there feelings on their sleeves doesn't mean that they don't feel them and this showed him that Lois and him mattered to the staff and that they weren't just another service to perform.
Our pets are our baby's too and when you need to take them in to get their annual visits or worse like us. Please put Black Hills Animal Hospital PA at the top of your list.
Thank you BHAH for everything you have done for my family! You folks are truly good people!