I only gave them one star because my pet didn't die in their clinic. I started going there because they looked affordable, but that's where they get you. There is a $38 fee for the initial visit, which makes sense and is enticing, but when they somehow QUADRUPLE the price & say
""Oh, it's all on the invoice,"" its a bit disappointing. I have gone 3 times, and every time I am disappointed with their customer service & lack of hospitality. They would rather not say this is what we did for your pet, and that's why the cost has quadrupled, they would rather just come to the conclusion of why your dog is sick is the exact same thing you told them when you first got there. Aka when you bring the pet in and say, ""He just got sick, hasn't eaten anything out of the norm, and has had diarrhea for 8 days, what's wrong with him?"" they respond, ""oh he is sick, he'll be ok"". WHAT KIND OF ANSWER IS THAT??!? i don't look forward to paying someone to tell me what I told them. Not only that, but they find ways to sidle in extra fees, such as when they gave me a pill form of a medication to give to my pet, (8 pills for 18.75) which was one dose per pill, then said, oh we went ahead and gave him a shot too.(of the exact same medication, 1 dose, for $12). excuse me, but why would you give him the same thing you gave me to give him, and charge 5x the price for it?
Not only that, but the insolent girls at the front desk are rude and naive, it seems as if they are just waiting for their shift to end to go party, not really keeping up with the animals & the billing (they lost my puppy's records twice). After asking the girl at the front desk multiple questions she couldn't answer (she would try to make them up as she went along, it didn't work), and her running back and forth to the back to ask the vet, whose head would occasionally pop out to look but for the most part hid, the vet came up front to answer a few questions about what had gone wrong, I realized that the entire clinic is full of people who must have just barely gotten by thru vet school(well the vet at least). Bottom line, don't go. They seem cheaper, but in the end they will cost more than a more popular vet, and you won't get much for your money. I even found the EXACT SAME 'prescription' of what they sold me for my dog's ears in petsmart for half the price. just don't do it.