Having just moved to Houston, I was a bit hesitant about boarding our Frenchie in a new place without any personal recommendations beforehand, and as it turned out, I was rightfully worried. I found Bissonnet Kirby just by Google searching for a nearby boarding kennel, and felt reassured by the fact that the kennel is also a veterinary hospital; however, when I dropped off our pup, I got an uneasy feeling as a result of the stark, unfriendly atmosphere and the aloof attitude of the staff. The workers wear no nametags and were quick to stick the dogs in the back and come right back out - no greetings or affection whatsoever toward the animals. Although their demeanor bothered me at first, what really upset me was the apparent lack of care for the animals during their stay. When we went to pick up our dog, the worker had no idea which dog was ours, assumed she was a ""he,"" put on big headphones before walking back into the room of loud, lonely barks and wails, said nothing about her stay or how things went during her FOUR days there, and practically yanked the receipt out from under my pen as he was in such a hurry to get on to his next task. Our poor dog was almost crazed with intent to get out the door - not her normal behavior when we pick her up from her usual kennel. She also felt damp when I picked her up, which I assumed was a result of the bath they advertise as included; however, I quickly noticed her hair was thick with shedded hair and old dirt, as if she had been left completely untouched the entire time. I can't be sure of this, but I can only assume her dampness was a feeble attempt to make it appear she had received a bath. Upon returning home, she urinated for so long, I was not sure she had been let out at all the night before. She was also constipated the whole day following and was obviously in pain as she tried to go ""#2,"" even though we provided her normal food. I can't say exactly what occured during her stay, but I will say I will never go back.
Pros: In-house veterinarian.
Cons: Unfriendly, not affectionate, inattentive.