Pros: The gentleman who came out was nice and polite Cons: I was charged 70 dollars for the technician to come look at my appliance. But when he said the keypad on the over the stove microwave just needed to be cleaned and it would be 30 dollars I was thrilled. It took the man 30 minutes in total. A week later it was beeping and starting on its own again like an appliance possessed. When I called they did not guarantee the work they had done and would not provide a refund. They said to order parts and fix it would be 250 to 300 more dollars in addition to the 102 already spent. I wish the technician who came out would have said that he was unable to fix it so I wouldn't have wasted my money.