I would give them less than a star if I could. This place steals from people and totally rips them off. This company has thieves working for them and they don't seem to mind since it is always your word agains theirs. I had Marcus, a battery technician come to ""HELP"" me for a dead battery and he told me, without even trying to jump start it, that my batter on my BRAND NEW car wasn't any good. Showed me this test, that test and look here and there and said see, ""YOU NEED A NEW BATTERY"". After 20 minutes of ""testing"" my bad battery, I said well since I can't leave the car here, I guess I'll have to get it. He said, yes it wouldn't even take a jump. Sold me a battery for $125.93, happily took a $10 tip and was on his way. When I tried to get reimbursed from the dealer, they said, sure give us a copy of the report stating your battery was bad and we will reimburse you. I called AAA - (who don't seem to care that they outsource to a cheating company) and they sent me directly to Bill Wrens. After 25 days of waiting for the report Eric from Bill Wrens called me and said he had located the test from my batter and it stated that the battery was GOOD!!!!!!!! Now the dealer won't reimburse me, and Bill Wrens can only reimburse me if I give them the battery back~!! I asked for my original battery and, just my luck, they had already disposed of that one. So for me to get my money back I would have to give them the battery back and have exactly WHAT in my car. Criminal actions by these people and they don't care if they take money. This is an outrage and I can't explain how upset I am.