I have also been eating there for almost a year now, and also don't understand all of the negative remarks. The food is great, the atmosphere is very friendly, albeit its not a ""fashionable' place, but its homey. If your in a rush, they take phone orders for pick up, Ive never used their delivery, but its also available. My favorite is by far the Wall street, and with 3 different breads I can change my sandwich up a little, without ""changing it.""
I have also noticed the new employees, as Mike and Paul were familiar faces. But I have not really had any problems. Though the new guy is very talkative, almost to the point of annoying.
If you want a great sandwich or sub try it out, before writing a nasty review. There are free coupon books in the gas stations that make it a great deal.
Pros: Large sandwiches at a great price.
Cons: eating area is a bit small.