This company is very attentive in scheduling your move, but does not return calls for complaints and damages. The movers damaged several pieces of my furniture and sweat all over my sofa and mattress. They didn't wrap the articles correctly and all of my furniture had at least one dent or tear. When they are finished, they stand in your face waiting for a tip and don't make you feel comfortable inspecting your furniture. The head movers told me that I could contact the office to report any problems and I'd be covered. When I called, they didn't return my call for two weeks. The owner missed 2 scheduled appointments to inspect the damage. He was going to have ""a friend"" contact me to buff out all the scratches in my wood furniture, but I never received a call. I had the mattress and sofa professionally cleaned and Big O Movers has ignored my requests for reimbursement. I don't have enough money to take them to court, but I will post reviews on every website and spread the word through friends. NEVER USE THIS COMPANY!!
Pros: Secretary is apologetic that the owner doesn't return calls.
Cons: Bad service, terrible movers