My son was born with a head full of hair and he never lost it. At about 10 months, we couldn't hold out any longer and had to go in for his first haircut. It was an excellent experience. They were patient, and spent alot of time with us. It wasn't easy to get a good clean trim with all of his crying and squirming, but she worked at it until I was satisfied! I was very impressed and we have continued to take our child back for his subsequent cuts with the same results!