A rundown of our problems with Big Apple will seem unbelievable ? but unfortunately, all of this really did happen - I wish it were possible to give zero stars.
Our woes began with them claiming rent for a date BEFORE our lease began, and asking us to come in and sign a new lease after we had already been approved. (That?s fraud.) We didn?t even have keys for the dates they were claiming. They proceeded to accuse US of fraud, saying we were trying to take advantage of ?a typo? (this was the now-infamous Halona). They continued to illegally claim this money during the entire year we lived there.
The building we lived in had a horrific mouse and rat problem. When we asked them to fix the serious mouse problem INSIDE our apartment, they said we were ?attracting vermin? because we had a fruit bowl and some dog food. They did absolutely nothing, and by the end of our stay, there were upwards of 20 mouse sightings a day in the apartment and they were chewing through plastic to get at our food (possibly because we got rid of the fruit bowl and put down dog food at specific times rather than leaving it out all day). The main hallway of the building stank like a rotting corpse for over five months, and people throughout the building reached the point of making near-daily pleas for resolution, which went unanswered. The only thing that finally sparked action was when the US Postal Service suspended delivery because they deemed the odor unsafe for their employees. Other problems included doors that fell off hinges (even knocking one room mate unconscious); inadequate heat and hot water frequently during the winter months due to a recurring boiler problem; and the fact that there was ONE super for an entire block of buildings managed by Big Apple. That one man was typically friendly and responsive, but there?s only so much work one human being can do, especially in buildings that have so many problems.
To top it all off, when it came time to repay our security deposit, the aforementioned Halona refused. We had to threaten legal action to get Big Apple to even discuss it; they claimed that they were holding it to pay ?back rent,? which we did not owe. They illegally insisted that they would only return our money if we took down the negative review here on this site and never repost it. My room mates agreed to that rather than incur the cost and time-waste of an all-out lawsuit against them; I was not on the lease and agreed to no such thing, so I?m reposting this.
If you are considering living in a Big Apple building ? DON?T DO IT. Run the other way. You will get little of value for your many thousands of dollars. They will attempt to defraud you (they did it to at least three other tenants in our building), and you will find yourself living amongst vermin and possibly stench in a poorly-maintained building managed by people who regularly commit illegal acts against their tenants.