My daughter had nail tips put on for the prom. She had them on less than a week. She went to get them off and they used a utensil to just rip them off. They didn't soak them like I have read they were suppose to do. My daughter was in tears and they still hurt a day later. Went down there and spoke to the manager and of course there are two ways to remove them, so THEY say. They charged $10 to rip them off. They did not give our money back.