I used the BBB twice in the last two years to recoup money from unscrupulous merchants. I truthfully and thoroughly stated my issues, went back and forth for weeks with responses, provided hard evidence, including bills and letters, and got absolutely nothing for my trouble.\r
One merchant lied repeatedly, submitted falsified documents, committed libel, threatened me with lawsuits, and won her case because she is a BBB member. \r
The other merchant lied repeatedly to the BBB, told the credit card company that they gave me a non-existent receipt for returned merchandise, and suggested that she would join the BBB. She also won her case.\r
The BBB is nothing but a scam because they make no effort to mediate a settlement between the merchant and the customer. Instead, they merely forward the lies, accusations and insults to the customer, and side with the lying merchants, who then display their worthless logo on their websites to look good. That accreditation is meaningless and useless, as well as downright dishonest. It's a sham and a scam.\r
The customer just gets abused and used, the BBB makes money, and the merchant gets away with screwing you over. Their mission statement of promoting truth and integrity in business practices is a gigantic joke. And that is exactly what the BBB is: a gigantic joke.