I went to Beth's to have my hair done for my wedding, brought a picture, and still ended up with tight ringlets rather than loose, natural-looking waves, which is what I wanted. I called and spoke to the manager about it and sent her the sample pic I had brought with me on my wedding day along with a pic of what my hair actually looked like. She DID send me a $75 gift card, which was great. However, my Mom had issues with her hair, too. She had it done twice and then finally went home and did it herself. The staff is friendly and courteous, but the service just isn't up to par.
Pros: Friendly staff
Cons: Stylists don't listen to you