The staff was pleasant and friendly. Pillows were NOT flat! The breakfast was the usual fare;dry cereal, make your own waffles,fruit, pastries, and yogurt, and one exception that needs to be mentioned; they have a small refrigerator with Jimmy Dean brand breakfast foods (Breakfast Taco, Sausage, Egg and Cheese Biscuit). The Breakfast area is small. Two small round tables. If several folks are eating at the same time, you will have to wait or go back to your room. If your room is on the second floor, you will have to walk the one set of stairs that are located in the center (outside) of the building. Not really a bad thing, just that if you are staying in one of the rooms at one end or the other the stairs are not going to be close. Air conditioning was in good working order, plenty of towels and washcloths. We stayed two nights while attending a Motorcycle Rally in Galveston. I would recommend this hotel.