I live in Staten Island, New York, and I was having a problem with my Kenmore dryer. When I opened the door I smelled something burning. I called Best Service Appliance Repair, and the technician came over and told me that my motor shut down. My machine is quite old, and he told me that there would be no point in replacing the motor, it would be better if I just bought a new machine. I really appreciate that he was honest with me, rather than just making me spend money on a machine that would die soon anyway. I really recommend this company!