I rented a piece of equipment that ended up not meeting my needs. When I brought it back they recommended another piece of equipment for me to try. The second piece of equipment did do what I needed it to do, and to my surprise, when I brought it back they informed me the second piece was actually cheaper than the original piece so only charged me the lower price. My past experience with rental companies is that they would have charged me for both. In addition, I found the staff to be friendly and helpful.