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Best Buy - 3 Reviews - 478 Alakawa St, Honolulu, HI - Catalog & Mail Order Shopping Reviews - Phone (877) 211-9810

Best Buy

478 Alakawa St
Honolulu, HI 96817
(877) 211-9810
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All reviews seem negative


Every single time I go to Best Buy, I find it i possible to get any customer service. There are Best Buy techies talking about the latest game or new stuff but nobody around to gi...

Worst Service 5/14/2011

Every single time I go to Best Buy, I find it i possible to get any customer service. There are Best Buy techies talking about the latest game or new stuff but nobody around to give any assistance. I walk in circles even right in front of these employees and have not even got a, Can I help you?"" I even went up to a sales person asking him if he could help me... and just before I finished my sentence, he walks away and says that he'll be back to me when he's finished helping another customer. This is the guy who was talking to another employee about a new game. I think these employees just come to work at Best Buy to play games and chat with their friends. This is the feeling I got from visiting here many times. Again I walked out frustrated and feeling like I wasted my time. I can see what the other reviewers have gone through and don't recommend this place to anyone. more

THIEVES? 4/21/2011

Took PC in for repairs ... they replaced the motherboard, however, they also (secretively) removed my expensive video card and replaced it with a cheap one. Then, when their video card began causing problems, and finally I could not even start up my PC, they refused service due to the video card was not the original card that came with the PC. When they finally decided that someone made a mistake on their end, they agreed to replace the video card at their expense. I was asked if I wanted them to put in a cheaper card that they had in stock, or they could send it out for repairs and they would accept the cost of replacing the original video card. I wanted what belonged in my pc. I spent big bucks on this PC! I was told it would be sent out, and they would pay the bill.\r \r A few days later, they called me saying that pc was back ... I thought to myself ... IMPOSSIBLE! When I got to Best Buy I was told that they actually got a new card into the store and everything was fine, I was told that my original card GeForce 8800 GT was no longer available! But that the new card was just as good!\r \r On the way home ... on the bus, in my wheelchair, I notice one of the front doors on my pc is missing. So, when I get home, almost three hours later, I find that the video card they used was a cheap $ 60.00 card replacing a card that originally costs $ 260.00! So, they lied! Because, the GeForce 8800 GT is still available ... found it in many places on the internet.\r \r So, they swiped my expensive video card, they lost the door that closes over the USB and audio jacks on the front of the pc ... which means there is a huge open space that I can see into the computer ... dust and dirt will accumilate real quick!\r \r Bottom line ... BEST BUY'S GEEK SQUAD, for this store, IS NOT TO BE TRUSTED! more

Bad Customer Service 4/16/2009

I've tried for 5 days to call by phone. Several times a day 30 minutes each time.\r \r No response.\r No answer.\r No pick up,\r \r Pros: There are other electronic places to shop at. Cons: Good luck speaking to ayone. more
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Owner Message

  • With Best Buy in Honolulu you're guranteed the best prices and the best service. At Best Buy, we make sure that you get the products that match your needs and if we don't have something in stock, you can always order from our website and have it shipped to the store for free.


  • In Short
    Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find...

  • 8/24/2008 Provided by Citysearch

Additional information

  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Kalihi - Palama