I had been in to speak with a Geek Squad rep and was given instructions to correct sleeping lock-up problem with my HP notebook. Weeks later, same problem but when I tried instructions no cigar. I thought perhaps I had key strokes wrong so I called the store number. After being told if I knew my party""s extension i could be connected immediately I was routed to GS number by automated system ( I had no extension number and no prompt offered any). There I was told via recording there were 4 calls ahead of me but I would be helped ASAP. After 47 minutes of lame music and cheerful chirping by a recorded sprite the phone finally began to ring the extension. It rang exactly 2 times and went dead. I called back and choose the sales rep option, Guess what? There were 4 calls ahead of me but I would be connected ASAP!!! No way was I going through another 47 minute wait so I called the national customer service number to get the correct extensions-for the Geek Squad and the general manager. Well believe it or not they don't have them. I was told I would have to just call and wait on hold or drive to the store and ask for the correct extensions. I was FURIOUS!!!! I was transferred to the complaint department who tried very hard to help me. They had no info re extensions but said they would call them themselves and get the numbers and call me back. They called but had been put on hold and then they were cut off !!! (Ain't life sweet?) The Complaint Dept representative said felt sure something bad was wrong with the phones. He further said he was not supposed to tell customers extension numbers but he would for me since I had been struggling with this for over 2 hours. I thanked him, and redialed the store. No ring. Dead silence. When I go to this place again i'm going to let them hold something for sure. Sorry I can give lower than an ""EH"" like maybe a ""Yuck"" with an F.