This company has the worst customer service and repair service I have ever seen. They could not fix a computer if it had more than spyware one it, and even then, I would be shocked if they got that right. Over priced, under-educated staff have no knowledge, and seem to think those geek squad ties make them more than glorified sales people. Save your money and your headaches. Run, don't walk, away from Best Buy.
Pros: Um, that they are . . . local?
Cons: Expensive, Poor Customer Service, Inability to make simple repairs . . .