The last time I went to Berts it was a disaster! The bathrooms were disgusting, and smelled horrible, the service was not plesant, some of the people were rude to us. We got our food mostly in a timly manner, but some of it was not correct, I ended up having hair in my sandwich, the table next to me found a TOOTH in their soup!!! A human tooth with a cavity and all! That was the last time I have gone to Berts. Their Ice Cream is still not to bad, that is the only thing I will eat!