I had a horrible experience at Bernie's today. The stylist had no idea what she was doing with my hair when I asked for Ombre. She accidentally used the light dye for the top of my hair and the dark dye for the bottom instead of vice versa (the way ombre is supposed to be!!) She ended up having to do a single process to fix the mess and decided to still charge me for the single process. Any professional stylist wouldn't make this simple mistake. I couldn't get out of there soon enough and have zero plans of ever going back.