I called Benjamin Franklin because there was a sticker on our old water heater to call Brewer if under one year and Benjamin Franklin if over one year. We built our house 3 years ago and the waterheater went out. After researching,the unit has a warrantee for 6 years,so I call the number on the unit and they will facilitate the warrantee. Called and they said there would be a $70 service charge and the rest would be be taken care of under warrantee. Well, uptop arriving, the "plumber" (sales person), went through our house telling us everything we needed to get done, giving us estimates for random things for over $10,000. I was told to replace the water heater under warrantee, it would be $932 (A far cry from the $70 service call).Then I was given estimates for their superior heater of $2,200. First of all, $2,200 for a water heater is highway robbery. I was being pitched the 12-year service plan that came with it. I asked for just a water heater and not a service plan and was first told that it was not available. Then after talking (more like bargaining, I felt like I was at a car dealership) I was offered a 9-year plan, then 6-year plan. It was 3:30PM on a Friday and at this point just wanted hot water for the family over the weekend. I went with the 6-year plan and hot water heater (against my better judgment). I should of called someone else from the beginning, but was originally told the old water heater would be covered under warrantee and did not know until late Friday that it would actually be $932 to "be covered". I do not like the bait and switch tactics,the high sales pressure environment and needing a simple water heater replaced and being pitched thousands of dollars in other equipment, replacing stuff we had that was new. I can count 3 different times I was lied to or deceived by the person on the phone and the plumber. Highly disappointed.