I called in another plumber who FIXED my faucet! with no issues at all! For 150.00 an hour. Total came to 325.88 which I gladly paid. Be assured that I am reporting you to the BBB and to any licensing agency I can for the price gouging antics and false information practices you employ. I am also expecting a full refund as stated earlier.
On Jul 18, 2015, at 7:35 PM, Eileen Metz
I am writing to tell you that I was extremely dissatisfied with the service I was told I could get. I was very clear when I booked this appointment what type of faucet this was, what type of allen key and tools were needed and I was specific about the part that needed to be replaced. I also HAD the replacement part! While George was polite and courteous your outrageous pricing was price gouging. I was told he would TRY to fix my faucet for 298.00 with no guarantee that he would be successful and that to replace the faucet with your “beautiful plumbers faucet” standard on every plumbing truck would cost 750.00.
I paid your fee of 69.95 plus tax but in retrospect I think I should have been told on the phone that this was a job this man could not complete. I would not have had him come if you had been clear that this would be an issue. You are a plumbing company and as such know what you can & cannot do. Your taking my call with full disclosure of the problem beforehand was a deceitful business practice.
I therefore expect a full refund to my American Express card immediately.
On Jul 18, 2015, at 4:04 PM, Benjamin Franklin wrote:
Dear Eileen Metz,
Thank you for booking with Benjamin Franklin Plumbing. We know that you have many options when it comes to your plumbing needs and we appreciate your business!
Below you will find your appointment details, please don't hesitate to give us a call at 631-423-3998 if you need to make any changes or adjustments.
Confirmation #: 145518
We are scheduled to arrive at Valley Stream, NY 11581 on July 18, 2015 between 3:00PM and 7:00PM, and we will call prior to arrival.
Again, we thank you for choosing Benjamin Franklin Plumbing and we will see you soon!