First of all, their maintenance department is AWFUL. IF you're lucky enough to talk to someone on the phone, the message gets relayed so many times that by the time the maintenance people come (if they ever come), they have absolutely no clue what they're supposed to be doing. They were supposed to have cleaned out a huge brush pile behind our shed and remove things in the shed left by a prior tenant BEFORE we moved in and it took 3 months after we moved in before we finally got them to come out. In addition, despite the fact that we told them over the phone what needed to be done, TWO different maintenance people came out so I could SHOW them what was to be removed and still they completely messed it up. They only took about half of the brush pile and completely tore down the shed (which was in great condition and was NOT supposed to be removed)! Bellington refused to replace it, despite the fact that its removal was their error.
Maintenance issue #2: We noticed shortly after it started getting cold that several windows in our laundry room were cracked and/or pulling away from the rotting wood in which they were mounted. We called Bellington in OCTOBER in an attempt to get this fixed before we had to pay an absurd amount for our winter gas bills. They sent someone out at the beginning of NOVEMBER to measure the windows, as the maintenance guy said they were going to order new windows and replace them. It is now MAY and the windows have not been replaced. I can't even count the number of calls we've made and messages we've left for the maintenance department and have not even gotten a call back. Even when we've talked to a person, they always say they're going to look into it and call us back, but no one has called.
And now for the kicker: We've been calling since the middle of March to find out when we would receive our lease renewal and whether or not rent would be increasing. Again, lots of messages left but no calls returned. Finally someone informed us we would get our lease renewal in the middle of April. The middle of April came and no lease. We called at the beginning of May (our current lease is up at the end of May) to find out why we hadn't received the renewal yet and they told us that they had sold our house and our only option was to do a month-to-month lease. I'm not sure when they were planning on telling us that our house was for sale and that we couldn't live here anymore, but needless to say I'm incredibly pissed off with this company. When we moved in a year ago, we had planned to stay in this house for several years. I'm glad we had already started looking at places to move (since we were generally fed up with the maintenance issues) since it seems that they would have just left us with nowhere to live. Do NOT, I repeat DO NOT rent from this company, no matter how tempting the rent seems.
Pros: Rent is reasonable
Cons: Maintenance department is terrible, sold our house