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Bella Bean Couture - 1 Reviews - 1541 Grant Ave, San Francisco, CA - Pet Stores Reviews - Phone (415) 474-1205

Bella Bean Couture

1541 Grant Ave
San Francisco, CA 94133
(415) 474-1205
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Main categories:

Pet Stores

Related categories:

Retail Shopping , Pets


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All reviews seem negative


I purchased a Bella Bean leash and collar set for my dog, which like another reviewer here, the leash began falling apart as soon as we began using it. Even worse, the plastic pi...

Atrocious approach towards customer service 11/4/2010

I purchased a Bella Bean leash and collar set for my dog, which like another reviewer here, the leash began falling apart as soon as we began using it. Even worse, the plastic piece on the collar began working itself down after a while, spontaneously loosening the collar as a result, and while walking our dog, we suddenly had a dog who had slipped out of her collar and was walking freely. We live in an urban neighborhood and this is simply not OK. At the time, she was 10 months old and could have easily been hit by a car had we not acted swiftly.\r \r It was then that I decided I needed to let Bella Bean Couture know about this issue - mostly because I wanted some acknowledgment that we had paid quite a bit for a leash and collar ($100 for the set - it's not going to put us out of house and home but for that price, we expect quality, not just cutseyness) that was not up to any type of quality standards, but also I wanted to make sure that this company was aware of the fact that the collar had posed an actual danger to our dog and that they would look into the matter. I didn't expect a refund or an exchange. Just a dialogue. \r \r Seven weeks after my very courteous email to Bella Bean Couture, I still had heard nothing in return. Frustrated, I searched for them on FaceBook and left a comment expressing my frustration with both the product, as well as the zero acknowledgment. I also left them a photo of the leash which looks absolutely disgraceful (also like the other reviewer here, the leash has never had any undo stress....never been dragged along the ground, never been chewed on by our dog, etc.).\r \r Imagine my surprise when my comment on FB was not only not addressed, but deleted...and I was blocked from further commenting on their FB page.\r \r Most savvy business people that I know see unhappy clients as an opportunity to take that unhappy client, and win them over to a loyal, happy client. Apparently, Ms. Michelle Clinton (owner) does not take this approach.\r \r At this point, I was furious. I emailed a very strongly worded email to them, once again (re-forwarding the original unanswered email) and explained that I was horrified by their lack of customer service, and that I would do everything in my power to let everyone I know how I feel about their products, as well as the company in general.\r \r Amazing that within 15 minutes, I received an email response. Unfortunate that it took the email equivalent of screaming to receive a response (unless you consider deleting my FB communication as a response).\r \r Ms. Clinton explained to me that, and I quote:\r \r ""[the leashes] are simply ribbon on webbing and can get tattered if used on a daily basis....I do tell many people to purchase leather or nylon collars if their expectations are not in line with the product.""\r \r Really? We tell our customers our products are of poor quality and that they should purchase yet more expensive products from us if they expect them to last?\r \r Ms. Clinton went on to say:\r \r ""we do not appreciate your bulling [sic] on our facebook page and do consider your below note threatening and slanderous.""\r \r Oh. Well, Ms. Clinton, I do not appreciate your passive-aggressive approach to dealing with unhappy customers. I'm sorry that you thought you could ignore my original email and that I'd just slink away. I suppose this review is also threatening and slanderous. But you know what? I'll take my chances. more
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Additional information

  • Neighborhoods:

    Telegraph Hill, Northeast