i'm writing as a citizen of ashland - i know both father and son owners of this jewelry store socially and find them to be very likeable. however, this has been my experience with the store:
1. took a pendent in to have a bale soldered and enlarged; job was botched when the soldering tip obviously melted another part of the original pendant;
2. when we went to pay for the item, they attempted to charge me $95 instead of the $75 bill they wrote at the time we dropped off the item; we didn't have the original receipt with us, but we insisted on paying the original amount and would come back with our copy of the receipt (odd, since you would think they would also keep a copy of the receipt on hand with the item...hmmm)
3. we took in a watch (fine gold swiss made) to have the battery changed; we had to pick it up 3 days later (many other places can do this while you wait) and when we arrived at home, the glass case and face plate of the watch popped off; when we took the item to a watchmaker in the next town that specializes in fine watch repair, he indicated that a strap and two screws which hold down the battery were missing and apparantly not replaced when the battery was changed.
you be the judge.