We will be filing a claim as soon as everything is unpacked and I have all of the pictures.\r
We chose Bekins for our move from Thousand Oaks, CA to Navarre, FL after getting quotes from three moving companies and receiving positive reviews from our friends. However, I would describe our move as anything but positive. Moving day, May 31, 2017, was total chaos. The two â??moversâ?? started loading up boxes and taking them out of our apartment before the man taking inventory could attach numbered stickers and record the items. He kept yelling at them to slow down. Furniture items were hap-hazardly covered with old blankets or taped together. My husband oversaw the garage and was upset with the movers for turning his tool boxes upside down, displacing tools. Our belongings left in three enclosed pods in a small moving truck and were to be stored until a driver was assigned.\r
The following week I called Bekins customer service to find out if our belongings had left CA yet and was told that our â??driverâ?? was waiting on one more load and was scheduled to leave LA on June 8 and arrive in Navarre by June 14. On, Monday June 12, my husband received a call from the driver saying he would be arriving by June 17. On June 13, I called customer service again to recheck the arrival date and was told the driver was in Georgia and would arrive on June 15 in a Wheatonâ??s truck.\r
On June 14, my husband and I watched as an unmarked truck pulled up. The driver, Larry, greeted us, casually walked over to two men who were standing by a black pick-up truck parked in our neighborâ??s yard and asked them if they could â??helpâ?? unload. I watched as he paid them in cash. We thought our belongings would be arriving in those same three pods, but not so, and we soon found out the two men were anything but movers. Boxes were brought in, smashed in, split open and turned upside down, and piled on top of each other. Several of the plastic storage bins I had used and had securely taped shut were missing and the items from them had been thrown into two Bekins boxes. Furniture was brought in and they had no idea how to put anything back together. One of our bookcases was brought into the garage in more than a dozen pieces and the matching bookcase was barely hanging together. The driver did say that was how he picked them up from storage and did write up a report which he gave us to file a claim. When the truck was empty, the driver handed me papers to sign and he proceeded to close up his truck. The two â??moversâ?? called me over and asked me for more money. I simply said, â??If you want more money, go talk to my husband.â?? I walked back into the house in tears.\r
As of June 20, we are still unpacking. In addition to the broken bookcases and items thrown into Bekins boxes, we have found that items from some plastic storage boxes had been gone through and moved to other plastic storage boxes. Two of my husbandâ??s wooden tool boxes had been broken into (both locks were taken apart). As far as the smashed boxes, I am very glad I bought heavy duty Home Depot moving boxes and used rolls and rolls of bubble wrap. Out of 40+ boxes, I have only found one broken teacup and one picture frame with the glass broken. Our two directorsâ?? chairs are missing the canvas back support. In the scheme of things, we are not really that bad off. But, what frustrates and angers us more than anything is how carelessly and unprofessionally our belongings were handled.