We went here between lunch and dinner hours whike there were no other patrons. It took us close to five minutes before being told to seat ourselves, then another 10 minutes for the server to greet us. Then it was another 15 minutes before getting our drinks. After that everything went smoothly. The burgers were your average burger at an average restaurant burger price. I wasn't impressed but think we just got unlucky that day. Every lunchtime and nighttime the parking lot is overflowing, so they must be doing something right.