I walked into their store a while back and the guy was talking on the phone to someone about going golfing over the weekend. I stood there for 10 minutes with three kids before he finally got off the phone to help me. They he precedes to tell me that he was talking to a professor at the University and they are really hard to get a hold of so thats why he had to talk to him. Then he finally asks me what I needed help with. I told him I was there to pick up some carpet I ordered 3 weeks back and he looked into well he never placed the order in the first place. I went elsewhere. I urge you to do the same thing!