When searching for good family friendly hotels in New York, we came across a site that listed Bed of Roses as an agency to contact. We worked with Barbara there and have been very impressed with her customer service and prices. For the hotels she works with, she consistently beat the online travel sites with her prices by about 10%! She also handled all interaction with the hotel to arrange for crib, room location, etc.
I will call Barbara first next time we go to New York.