I ordered a cake topper on line and called to make sure that I would receive it in time for the function. Yes I received it but in a MILLION peices on a Wednesday night needit for Saturday. Went to my local Bed Bath and Beyound and the staff there jump into action and made the calls, made the decision to express ship, and reordered on line, call the distruibution center to confirm and "Hoc-Us-Pok-US the topper was at my door on Saturday in time!! SO thank you Dekalb Bed Bath And Beyond for reaffirming to me that there are still companies out there that want to please the customer!!