I first found Kavita through a Groupon for a Microdermabrasion/IPL combination package. I've been to a ton of spa places and had facials, microdermabrasions, and IPL done in other very posh serene spas. And I my first impression when walking into this place was that it is a small no frills type of place. But the staff is very nice and Kavita spent so much time with me on my first visit explaining all about my skin and skin care. Like I said I had previously gotten IPL done in other high end spas but never quite got rid of the dark sun spots that I had and they came back. I'm 39 and had tanned a lot when I was younger and have sun spots all over my cheeks. And lately have been feeling like my skin looked tired and dull. On the initial visit, Kavita took the time to explain the different machines used in the past and her newer machine that didn't require down time. I'm not sure if others reading this have ever gotten IPL done at other spas in the past, but the older machines, would cause the black spots to scab and come up out of the skin. So you always have a few days where your skin would not look good until the scabs came off. Kavita explained that her new machine did not do that and would have longterm permanent results. On my first visit with the Groupon, Kavita gave me microdermbrasion and IPL. She didn't turn up the IPL very high yet because she wanted to see how my skin would react to it. And I appreciated that she wasn't overly aggressive with the IPL the first time. I left that first visit with my skin feeling smooth and refreshed. I noticed my skin seemed rejuvenated. There was no downtime with the IPL and the dark spots did seem to fade a bit, but I wasn't sure if there was that much change with the sun spots yet. Then two days later, I went back so Kavita can see how my skin reacted to the IPL. She did another IPL treatment, and this time it was turned up higher, and immediately, I saw a difference with my dark spots fading. And my skin was plumped up and feeling refreshed. Today is the day after my treatment. She had also zapped a big pimple I had been developing, and it's already flattening out and healing. My skin looks great today. In fact last night I had dinner with an ex, who had no clue I was having IPL done that day and he commented on how good my skin looks. I have more sessions scheduled soon to hopefully make the dark spots fully go away. I disagree with others that have said they try to sell you treatments or products you don't need. When her staff mentioned doing microdermabrasion again, Kavita immediately said no I only need the IPL. They did recommend the Retinol cleanser, which I bought. But I agree that it would be good for my skin and it was priced at at reasonable price. So I feel that they only suggest what you need and don't try to sell you everything. Perhaps the people complaining did need other things for their skin. I'll update this review once I'm done with all my treatments. But I can say already Kavita and her staff are really nice and Kavita is very knowledgeable. Beauty Health NY is a place you go to for results. I would keep coming back here over the high-end spas that don't give results.