I never write bad reviews, but I have had such bad experiences with them recently that I will never ever make a BCBG Max Azria purchase again.\r
I went shopping with a friend who purchased a couple of shirts on clearance. I purchased a fairly expensive current-season sweater and when I got it home, I noticed that the bottom ribbing part was torn from the rest of the sweater. When I told my friend, she said that her silk shirt also had a rip in it but since it was clearance it was final sale and she couldn't return it. I brought mine back with the receipt and was informed that there was no refund option, that I would have to exchange the shirt instead. The manager who I spoke with told me that ""this never happens"" and pointedly said that she had brought the sweater out for me and she remembered that it did not have a rip at that time. Needless to say I was irked by both being accused of ripping the sweater and not being able to get my money back. I exchanged it for the same sweater again. I wore the sweater for 2 hours and when I got home my boyfriend pointed out that the ribbing was ripped from the bottom of the sweater. When I investigated the tear, it was quite a lot bigger than on the original sweater. I called the store and spoke with a manager, explained the situation and told him that I wanted my money back because honestly for the money I spent I could have bought 10 sweaters from Old Navy and had the same type of quality experience. He insisted that they never ever do refunds and they might be able to exchange it if it's within 10 days and they determine that it was ripped when I bought it and that *maybe* he could offer me 10% off my next purchase. 10%? Seriously? I work in retail and 10% to an upset customer is an insult.\r
I am now taking the situation up with my credit card company because this is absurd. The total lack of consideration or quality control and abhorrent customer service is astounding.
Pros: Easy to wear clothing. Variety.
Cons: Awful customer service. Horrible return policy. Bad quality control.