I am a consistent, happy client who happens to see the heartfelt effort of the staff every visit. They not only try to make the clients feel comfortable, but also remember my preferences and always make themselves available to answer my questions. Their talent and experience is recognized by the fact that some of their schedules are booked at least two weeks in advance. The desk staff always tries to acknowledge everyone who comes through the door (the front desk is 5 feet from the front door- 10min is quite an exageration). If she had such a terrible experience with the staff and/or service, she could have mentioned it to the appropriate person to rectify the situation. I am positive they would do anything they could to retain her business. I hate to use a cliche but if you're not part of the solution, you're part of the problem.
Pros: friendly, fun, relaxing