Bayside Volkswagen

I brought car in for transmission they had car five days gound nothing wrong. Car drove worst then when i brought it in I almost was killed when car broke down on highway and was rearended i had roadside towcar to Teddy volkswagpn in bronx as soon as car arrived they said it was transmission was tepaired in one day correcley by the wat car is only year old go to Teddys Volkswagon in bronx they cate , they do not send you out in feath ttap more

I went in and everyone in there was so friendly. I spoke to Jack Depalo He helped me throught the process and maid me laugh at the same time. Great Experience Thank you Bayside VW more

Buying a car seems to always be a stressful situation. You can be made to feel very uncomfortable with the negotiation process and even more uncomfortable and pressured if you can not come to a ""meeting of the minds"" on price. The folks at Bayside Volkswagen were extremely friendly and personable. I really felt like they wanted me to leave with the car that best met my needs and a price that I could feel comfortable with. I did buy and I am extremely pleased with my purchase. However, if I had not bought I do believe I could have walked out the door still feeling comfortable with the option of coming back at another time to shop again. This is my first experience with Bayside Volkswagen, however it would be my pleasure to recommend the dealership to other buyers. more

It is never easy to sell as sales person. I have been in an industry that requires customer service and full time pr for 15+ years. James M. is the consummate sales person with regards to these primary qualities. He is honest, he is transparent and his advice is without regard to his income. I recommend him and Bayside Volkswagen highly and by virtue of my experiences, which are many with Bayside Volkswagen you will not find a better place to purchase your next vehicle. more

I know that there are stereotypes about car salespeople. This place fulfills every one of those stereotypes, and creates a few new ones. From the first moment, and at every turn since, this dealership has been slimey, condescending, dishonest, rude, and irresponsible. They reinvented ""the old switcheroo."" They insulted and MADE FUN of my husband. They managed to screw up our paperwork 3 times (once for financing, once for registration, and once for title). Then, 5 days before our 30-day temporary registration/plates were about to expire, they called us to say that they forgot to have us sign the correct form, and that they didn't know when they might be able to get our plates. Then, the woman told us we can drive with the expired reg/plates, and they'd cover whatever tickets we might get. She actually suggested that we ILLEGALLY drive our car, because THEY couldn't get their act together. Avoid this place. You will be happy you did. Pros: Decent price Cons: Dishonest, Rude, Irresponsible, Encouraging illegal behaviour, poor response to complaints more

DON'T GO TO BAYSIDE VOLKSWAGEN. They are UNETHICAL, unprofessional and rude. Warren Graham, the service advisor, told me I had to make ""X"" number of repairs before they could pass New York State inspection. This list of repairs included a number of items not required by NYS law to pass inspection. I showed him documentation of NYS Inspection/Emissions Requirements and asked him if he was prepared to do the same, which obviously he could not. They failed my inspection because I told them I would not make repairs that I am not required to make to pass inspection. One of the items they told me that failed the inspections test was that I had three different tires, irrespective of the fact that all tires satisfied the requirements promulgated by law. I took my car elsewhere and was able to pass inspection successfully.\r \r Additionally, a relative of mine also had a problem with the dealer involving the installation of a defective oil filter on a brand new car (2006). They knew the oil filter was defective, yet still installed it. She brought the car home and ALL of the oil spilled out onto a $20K driveway. We reported the problem to Bayside VW and they have yet to fix the damages to the driveway for which they are liable. We have been in contact with both Susan Cochran (who also manages Helms Bros., which owns Bayside VW) and Frank Onolfi (extremely belligerent) regarding the damages Bayside VW is liable for; they continue to claim they will send someone to clean the driveway but that has yet to happen (it's been over seeks weeks).\r \r Additionally, although the car is covered by a WARRANTY, Bayside VW charged her for repairing a defective airbag, claiming that a rodent bit the wire. When we asked to see the wire, they said it was not accessible to the eye (yet they were able to determine that it was bitten by a rodent). A customer is not responsible nor obligated to bear the cost for VW's negligent design of their airbag system.\r \r more