I wish I had followed my instincts (from previous experience at this pathetic clinic) and/or read these reviews before I took my poor dog to Baylor's. They are conveniently located & I only needed to have my poor dog groomed. I use a vet which I love that is out of town, where they listen to their customers and actually DO show compassion for my dog. My adopted Doberman has issues which I made very clear to Baylor's lackadaisical staff; recommending that they muzzle him which they did not do. I merely wanted him bathed, in order to do that he had to get the shot for kennel cough (maybe as a result of the Chihuahua’s issue after visiting Baylor). I have used them before to clip his toenails, at which time I remained present AND muzzled him. This time they put him in a cage, which stunk like urine, without his muzzle and were afraid to get him out of the cage. They refused to even cut his nails muzzled without sedating him. There's no way I would allow them to put him back in that smelly cage (to wait for the sedation to kick in) where he clearly was extremely distressed. If the front desk person was the least bit personable I would've waited with my dog in the waiting area for sedation to kick in. They have never acted as if they care whether they have my business or not. This is not my first unpleasant experience with this vet, they were uncaring for an old Weimeraner I once had and even gave the wrong contact information to a good Samaritan that found that same Weimerainer when he had gotten out of my yard. I will never, ever expose my poor dog to the uncaring, unfriendly & sub professional staff at this clinic again. I hope they go out of business, I imagine the only way they've managed to stay afloat is by ripping people off like they tried to do with the woman reporting the heart worm test that was inaccurate... if she had trusted them, they'd have made a nice little bundle on unnecessary heart worm treatment. Real compassionate.