I've read the other reviews & I am truly shocked. We have used Bay Area Pools for over 6 years & we have always had wonderful service from them. I've NEVER had any issues with someone not answering the phone, we've never had a problem with someone coming out to the house to fix a problem. After reading the other things mentioned I honestly thought that I must have been reading about a totally different company! As a caveat, I will say that we did not have our pool installed by Bay Area Pools, but with that being said, we were first time pool owners and truly knew NOTHING about how to run, clean or maintain a pool. They have taken the time to teach us everything. They have always tested our water for free & tell us everything that we need. I realize that other places do this also, but BAP takes the time to explain the readings to us & not just push the sell of the chemicals. They also ALWAYS carry all of our things to the car & load it for us. Who else does that?!?! As I said, we have used them for over 6 years, from everything from just cleaning the pool, to purchasing & maintaining our Polaris (after our dog ate it several times!), a new D.E. filter and of course all of the general maintenance. I am truly sorry that others have had such horrible experiences & I certainly don't know why. However I would have to think that we are just one of many very satisfied customers that would never think of using anyone else. We love the customer service, the attention to detail & the fact that they are always willing to help us (over & over again!). As a matter of fact, when we needed new parts for our Polaris, we only had to pay for the parts, they have always repaired it (labor) for free. Again, I don't know. But, I can tell you that we have always had amazing customer service & I recommend them to everyone we know. Hope this helps.
Pros: Excellent Customer Service, Excellent Knowledge Great People
Cons: None. Never have had ANY bad experience.