I ordered some parts for my boat trailer and not only was Bay Marine rude, they did not even order my parts. I was told my parts would be in Monday and when they kept telling me different days I knew something wasn't right so I asked for a tracking number, Jim (parts dept) lied to me just so he wouldnt look bad. He told me they had to weld a part which is why it didnt ship. I called their manufacturer and they said his story was not true. I was so upset and when I tried to t ell him how dissappointed I was, he hung up me. Now thats customer service. I would not buy from them if my life depended on it. Anyone looking to buy from Bay Marine should run in the other direction.