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Bay Bed & Mattress - 9 Reviews - 1378 Soquel Ave, Santa Cruz, CA - Furniture Reviews - Phone (831) 457-1201

Bay Bed & Mattress

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1378 Soquel Ave (at At Morrissey Blvd.)
Santa Cruz, CA 95062
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(831) 457-1201
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Bay Bed & Mattress - Santa Cruz, CA
Bay Bed & Mattress - Santa Cruz, CA
Bay Bed & Mattress - Santa Cruz, CA
Bay Bed & Mattress - Santa Cruz, CA
Bay Bed & Mattress - Santa Cruz, CA
Bay Bed & Mattress - Santa Cruz, CA
Bay Bed & Mattress - Santa Cruz, CA
Bay Bed & Mattress - Santa Cruz, CA

Reviews

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Best

Need a bed? Look no further, they make them to your needs and give you 30 days to get it just right. They'll come to your house and make it firmer or softer until you are happy. ...

Worst

I'm 25 years old and when I walked in the store after reviewing the website, I was very excited about buying a decent bed. I have Crohn's Disease, so I spend A LOT of my time in b...

Sleeping Well 7/26/2012

Need a bed? Look no further, they make them to your needs and give you 30 days to get it just right. They'll come to your house and make it firmer or softer until you are happy. Great Price, terrific service, amazing product. I've not slept this well in years! Thanks Dan and Crew. more

Unless you're willing to dish out the dough, they could care less. 12/24/2011

I'm 25 years old and when I walked in the store after reviewing the website, I was very excited about buying a decent bed. I have Crohn's Disease, so I spend A LOT of my time in bed, and I had been sleeping on air mattresses because I just didn't have the money to buy a bed. As I said, I was so excited to walk in there and spend money I had saved, just for this moment. I dealt with Dan and I just felt like he thought I was too young and not serious about a purchase. I told him my price range, what I was looking for, and he showed me TWO beds. He made no mention that these were not beds made by Bay Bed and Mattress, and luckily before purchasing, I had my mother come back to the store the next day. Dan wasn't in then, my mother laid on the mattress for ten seconds and said "absolutely not. this is what he was going to sell you?" I said yes, but explained that on the website it talks about how if it's too firm/soft, they can add/subtract layers. When I told this to my mother the employee more

Unless you have the dough, you're out of luck. 12/23/2011

I'm 25 years old and when I walked in the store after reviewing the website, I was very excited about buying a decent bed. I have Crohn's Disease, so I spend A LOT of my time in bed, and I had been sleeping on air mattresses because I just didn't have the money to buy a bed. As I said, I was so excited to walk in there and spend money I had saved, just for this moment. I dealt with Dan and I just felt like he thought I was too young and not serious about a purchase. I told him my price range, what I was looking for, and he showed me TWO beds. He made no mention that these were not beds made by Bay Bed and Mattress, and luckily before purchasing, I had my mother come back to the store the next day. Dan wasn't in then, my mother laid on the mattress for ten seconds and said "absolutely not. this is what he was going to sell you?" I said yes, but explained that on the website it talks about how if it's too firm/soft, they can add/subtract layers. When I told this to my mother the employee working there let me know that this wasn't a bed made by Bay Bed and Mattress, so that wasn't possible. I was quite annoyed and felt like I was discriminated against because of my age, not to mention misinformed. When I just called Dan to let him know how I felt, he decided to get into an argument with me. He told me "You should have seen on the website that we do sell other beds. I assumed you knew it was not a specialty bed." When I asked him if he had ever heard the saying about making assumptions, he stuttered for a bit, and then blamed me for not asking the correct questions or reading his site correctly. I told him I went to Senate and bought a bed. He asked what type it was, chuckled, and asked if I had slept on it yet. I told him stress is the worst thing for my disease, and I actually had to hang up because he wanted to keep arguing. He didn't understand the issue I had with him and his company. He was going to sell me a $400 dollar cheap mattress, and he can say otherwise, but that's the truth of the matter. Oh, and where everywhere else gave me free next day shipping and setup, he was going to charge me for setup and "do me a favor and not charge for shipping." It stinks to have a bad experience in shop, but to call him to let him know how I felt and listen to how it was mostly my mistake, and put doubt in my mind about the bed I bought from Senate just shows what an a**hole he is. Pros: null Cons: null more

Great Service, Excellent Products 11/16/2009

The best mattress set I have ever slept on! Great service and excellent beds made this one of the most pleasant purchases I have ever made. My new queen mattress and box spring set have completely eliminated the back pain I was having each morning. I highly recommend Bay Bed & Mattress - they are very knowledgeable and friendly and they have great prices. It's rare to find a business where the owner is so involved and really enjoys working with the public. I will be back to buy a new mattress for my daughter as soon as we finish remodeling her room. Thanks again for the great service! more

Excellent - Best in town 10/17/2008

No more factory made beds! I wasted $1400 on one only for it to sag within a year. After three years the sag was down to 1¼". Oh so bad for the back. The warranty said down to 1½" but who wants to sleep on a mattress sagging this bad? Not me.\r \r 5 stars for Bay Bed and Matress!!!\r Dan, the owner, is most accommodating. After two different foam exchanges the bed is PERFECT to my liking. All this at no charge!\r \r The mattress is made up of 5 layers of foam over the individual wrapped box springs. This makes for easy adjusting of firmness/softness. Simply pull one out and replace it. In my case it was two pieces. Takes but a few minutes to do. Very very easy. Unlike a factory bed where what you have is what you're stuck with - a non-adjustable bed - Dan will do this until you're happy with the mattress. How's that for customer service chain store?\r \r Support your local independent business not a chain store. You'll be happy with the product and you'll be very happy with the service. I more

Do yourself a favor and check out Bay Bed and Mattress! 2/21/2008

I'll never buy another "readymade" mattress for our bed again! After purchasing my custom-configured Bay Mattress in 2006, I now realize what I've been missing all these years! \r \r It's so nice to be able to configure the inside of our mattresses according to our comfort needs. We bought two XL Twins and they're in a frame to form a King size bed. My husband's side is a bit firmer than mine. But, anytime we want to tweak the layers of latex and HR foam, it's as simple as unzipping our mattress covers. What a neat concept! \r \r Another thing that made my experience pleasant at Bay Bed and Mattress is the way they didn't pressure me. I felt like they answered my questions and educated me about what goes inside a typical mattress. I learned quite a lot!\r \r I highly recommend Bay Bed and Mattress, especially for someone who is looking for quality and the versatility of being able to customize their own mattress. I hope they stick around for a long time! more

Check out Bay Bed and Mattress for great service and quality products! 2/21/2008

I'll never buy another "readymade" mattress for our bed again! After purchasing my custom-configured Bay Mattress last year, I now realize what I've been missing all these years! more

Their mattresses are made locally in Santa Cruz & are really comfortable! 11/25/2007

I've bought several mattresses from Bay Bed over the past 12 years and I've always felt like I got honest information and a good deal.\r \r Last year I bought one of their new line of locally made mattresses and it is the most comfortable mattress I've ever had.\r \r To top it off, these new mattresses have zippered tops that can come off and have layers inside so the firmness can be modified if desired. I like the way may mattress came originally, but after adjusting the layer firmness, it was even better!\r \r Top quality mattresses, locally made, honest information, great prices, No commissioned sales people. I like doing business with Bay Bed. more

Nice Selection 11/4/2005

Bay Bed and Mattress has an overall pretty good selection of quality mattresses and beds. Their staff was helpful when asked, but didn't really come up and offer to help. Their prices were competitive; really neither here nor there. Wouldn't highly recommend but wouldn't not recommend. more
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When you sleep well, we sleep well.

Owner Message

  • *Helpful Commission Free Staff *We Build Our Own Zippertop Mattresses Featuring; Dual Adjustable Firmness *Talalay Latex For Long Lasting Comfort *Natural Latex & Innerspring *Pocketed Coils For Motion Free Sleep *Zippered Cover Lets You Adjust

Additional information

  • Hours:

    SAME DAY DELIVERY ; OPEN MON-SAT 10-6 ; SUN 11-5
  • Payments:

    Visa, Master Card, Discover, American Express
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