After calling this store the day before to ensure they carried the battery I was looking for, I visited this store to buy the $150 notebook battery I needed. I was assured that the product I?d asked for, an HP brand battery, was in stock, but the battery was NOT the HP brand, even though I had specifically said that is what I wanted when I phoned ahead. Plus, the packaging for this battery didn?t say it worked with my notebook model. I was concerned over the compatibility and they took the battery out of the box to compare them. The battery seemed the same, but I was nervous about using an unsupported battery in my PC. He stated Batteries Plus would cover damage. *After hearing the value of the PC, he started trying to convince me not to buy it if I was nervous. I said I needed the battery ASAP and would buy it since they guaranteed the battery?s compatibility. *I asked him to hold the battery while I browsed the store. I returned to the counter to buy the $150 battery and I waited patiently behind another customer.*Then a 3rd person came in. The gentleman who had waited on me called another employee to wait on the 3rd customer. Since they had not offered to have her ring me up in the 10 min. I?d been waiting in line, I assumed she was going to help him find what he needed and he would wait in line behind me to check out. She found his battery and began to ring him up! These 2 made it plain that my business was not important. I pointed out that I?d been waiting in line for a while, and if she could ring up sales, she should?ve already rung mine up. The man said he thought I wasn?t going to buy anything. I answered I?d already told him I was going to buy the battery. *He seemed intent on trying to talk me out of the purchase, I repeated that I needed it ASAP. I told him I was insulted by them and would?ve left had I not needed the battery. He gave me a look of smug spite, cancelled the sale in the register, and refused to sell me the battery.
Pros: Good variety
Cons: Deceptive sales practices, off-brand merchandise they palm as brand name, RUDE staff