My husband and I bought a new 2011 Airstream International in Sept 2011 from Bates Rv. We paid cash. During our first trip the air conditioner leaked, refrigerator did not get cooler than 60 degrees, the pantry door would not latch, the bathroom sink leaked. We took it back- a 7 hour trip. They kept it for 44 days. They never called us to give us updates. We finally called them and gave them one week to fix it. It was clear that we were not a priority after the sale. It turns out the frig was on recall- we were not told that upon purchase. It was reluctantly replaced as well as the air conditioner.Now 2 LED lights have gone out- Bates offers no help and the lights are not under warranty. My husband has spent two afternoons trying to
locate lights for this camper. We have owned 2 Airstreams in the past- quality of new units are disappointing.